Voice AI FAQ
The most common questions about the voice assistant; languages, working hours, numbers, price questions, recordings and changes.
3 min read
The questions offices ask most about the voice assistant, with short answers. Follow the links for the full details.
The assistant and the conversation
Will callers know they're talking to AI? The assistant introduces itself as the office's assistant ("Atlas Emlak, this is Elif, the office assistant") and never poses as an agent. It speaks naturally and listens when interrupted. If asked "Are you a robot?", it says honestly that it's an automated assistant and offers to put the caller through to an agent. See Greeting and persona.
Which languages does it speak? Turkish and English. If the caller speaks English, the assistant switches to English. No other languages are currently available.
What does it say when a seller asks "what's my flat worth?" It doesn't give a figure. It explains that the best way to price it properly is for an agent to see the property, and offers a free valuation. See Booking appointments.
Does it negotiate or promise discounts? No. It notes offers and passes them to the agent. It never makes claims like "guaranteed return" or "sure to sell".
What if it gets a question it can't answer? It doesn't make anything up. It says "our agent will give you a definite answer on that", notes the question and creates a task if needed.
Numbers and working hours
Do we have to change our office number? No. You can forward your existing number or use a new Turkish number dedicated to the assistant. See Phone numbers and forwarding.
Can the assistant work only after hours? Yes. You can forward all calls, missed/busy calls only, or after-hours calls only. You can see the assistant's working hours in its settings:
- Open the assistant from AI Agents → Voice AI → Agent List and go to the Working Hours card in the Deploy section. Either All Hours (24/7) or Custom Schedule will be selected.
- With Custom Schedule, you'll see the hours for each day. The timezone should be Europe/Istanbul.
You can change the hours for public holidays; check with your consultant first so they stay in line with your forwarding.
What if several calls come in at once? The assistant can handle more than one call at a time, so nobody hears an engaged tone. The concurrent call limit may depend on your plan; ask your consultant.
Recordings and data
Where do I listen to calls? In the contact's conversation in Conversations, or in the AI Agents → Voice AI → Dashboard & Logs tab. See Call logs and summaries.
Should we tell callers they're being recorded? We recommend it. The easiest way is a short note in the greeting. For your KVKK obligations, see İYS and KVKK.
Where does the assistant record the caller's details? On the contact record, custom fields, tags, opportunity and notes. See CRM updates after a call.
Changes and support
Which settings can I change myself? Small edits to the welcome message, working hours and transfer numbers. For the script, qualification questions, CRM mapping, voice and listing updates, ask your consultant.
When I add a new listing, does the assistant know straight away? Listing updates go through your consultant. Send changes as they happen rather than saving them up. See Listing knowledge.
Can it pull my listings from property portals automatically? There's no ready-made integration with portals. Your listings are loaded into the assistant during setup and kept up to date with your consultant.
Can the assistant make outbound calls? Yes, as a separate plan: new lead call-backs, appointment confirmations, reactivation. İYS consent and a KVKK notice are required. See Outbound campaigns.
How much does it cost? See the pricing page for plans and prices.
What if something goes wrong? Start with Voice AI troubleshooting. If that doesn't solve it, message your consultant or our support team with the date of the call and the contact.
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