General FAQ
What Squaremeters AI is, who it's for, how setup works and what's included; the most common questions.
3 min read
The general questions we hear most often from agency owners and agents. For questions specific to the voice assistant, see the Voice AI FAQ.
The product
What is Squaremeters AI?
An AI agent platform for estate agencies, property consultants and developers. It has three main parts:
- The AI voice assistant answers the phone 24/7, qualifies callers, searches your listings, books appointments and transfers hot clients to an agent.
- Conversation AI replies in writing on WhatsApp, Instagram DM, Facebook Messenger, website chat and SMS.
- Automations handle confirmations, reminders, follow-up messages and agent tasks on their own.
- Everything ends up in the CRM: inbox, contact records, opportunities, calendar and reports.
See Welcome to Squaremeters AI.
Who is it for?
Agencies whose phones ring more than they can answer, offices with heavy demand on lettings, agents collecting leads from ads, and developers selling off-plan. It works from a one-agent office to a multi-branch agency.
Does it replace a receptionist or an agent?
No. The assistant covers the hours and calls your team can't get to: during viewings, at lunch, after hours, when several calls come in at once. Sales, viewings, valuations and negotiation stay with your agents. If you have a receptionist, the assistant picks up the calls they can't.
Which languages does it speak?
Turkish and English. If the caller speaks English, the assistant switches to English.
Does it pull my listings from property portals automatically?
No, there's no ready-made portal integration. Your listings are loaded into the assistant during onboarding and updated through your consultant. See Preparing your listings.
Setup and support
Who does the setup?
The Squaremeters team. Loading your listings, the assistant's introduction, conversation scenarios, calendar, CRM, transfer numbers and automations are all set up by our team and tested with you before going live.
What can I change myself after setup?
Day-to-day settings such as adding users, calendar availability, message wording, switching automations on or off, small edits to the greeting and working hours. For scenarios, qualifying questions, CRM mapping and listing updates, write to your consultant.
Will our phone number change?
No. Calls are forwarded from your existing number, or a new Turkish number is set aside for the assistant. You can forward all calls, unanswered calls only, or out-of-hours calls only. See Phone numbers and forwarding.
How do I get support?
Every client has a dedicated consultant. Write to your consultant or to our support team. The Ask the assistant button in this help centre also finds answers from these articles.
The panel
Which modules are in the panel?
Dashboard, Conversations, Calendars, Contacts, Opportunities, AI Agents, Automation, Reporting, Media Storage and Settings. See Navigation and search.
Can I use another feature I see in the panel (e.g. websites, payments)?
Features outside the modules above aren't included in your plan. If you need one, write to your consultant.
Can I use it on a phone or tablet?
You can open the panel in your phone's or tablet's browser. Wide tables and pipeline boards are easier to read on a computer screen.
Who owns my data?
Contact records, conversations and recordings sit in your office's account; the history stays with the office even if an agent leaves. For data privacy, see Data privacy and KVKK.
Pricing
How much does it cost?
For plans, what's included and extra charges, see Plans and billing or our pricing page.
Related articles
Didn't solve your problem?
Ask the assistant or message our support team.