Conversation AI

The AI that replies in writing on WhatsApp, Instagram, Messenger and web chat.

7 articles

1Conversation AI overviewWhat the assistant that answers WhatsApp, Instagram, Messenger, website chat and SMS does, where it lives and who manages what.
2Channels and modesWhich channels the bot works on, the difference between Off, Suggestive and Auto-Pilot, and how to change the mode.
3Training and knowledge baseThe bot learns your office details, FAQs and listings from the knowledge base. How to view, add and keep sources up to date.
4Handoff to a humanHow the bot passes a conversation to an agent for deposits, contracts, complaints or "I'd like to speak to an agent".
5Bot goals and actionsWhat the bot tries to achieve in a conversation and what it can do: book, update fields, tag, hand over, trigger automations.
6Reviewing AI repliesApprove, edit or discard drafts in Suggestive mode; check replies sent in Auto-Pilot; test the bot.
7Conversation AI best practicesA step-by-step rollout, brand voice, KVKK and WhatsApp rules, and team habits for running the bot with confidence.

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