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Labs (beta features)

Try features that are still in development; learn what to check before switching them on and a safe way to trial them.

2 min read

The Labs page lists beta features that aren't yet switched on for everyone by default. You can try a new view or tool early. Beta features can be useful, but they aren't finished: they may change, contain bugs or be removed.

Switching a feature on or off

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BA

Labs

New conversations layout Beta

Refreshed inbox design

Conversation summaries Beta

Summarises long threads

2

Advanced calendar view Beta

Multi-calendar grid

Example list; your account may show different features.
  • 1Labs
  • 2Turn a feature on or off
Settings → Labs: beta feature list and on/off switches.
  1. Open Settings → Labs.
  2. Read the description of the feature you want to try and switch it on. If you don't like it, switch it off the same way.

Heads up

Beta features are usually switched on for the whole account, so everyone on your team sees the change. Don't switch on a new feature during a busy launch week or your peak viewing days. And before switching on a beta feature related to AI Agents, phone, calendars or automations, check with your consultant; it may affect how the assistant works.

Things to keep in mind

  • The features listed change over time; the examples in this article may not be in your account.
  • When a beta feature becomes permanent, it leaves Labs and appears in the normal menu.
  • If something unexpected happens after switching a feature on, switch it off first, then write to your consultant or our support team.
  • Some Labs features may relate to modules not in your package; they won't change anything for you.

Ask before switching on

QuestionWhy it matters
Which screen does this change?If agents see an unfamiliar screen, replies to clients can slow down.
Who will be affected?Most beta features are switched on for every user.
Does it affect the assistant or automations?If so, ask your consultant first.
Can I go back?Usually switching it off is enough, but data created while it was on may remain.

A safe way to trial

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Beta feature trial plan

  1. 1Switch it on at the start of a quiet day
  2. 2Let one person (e.g. Burak Aydın) try it for a day
  3. 3Review it briefly with the team at day's end
  4. 4Keep it if it helps; otherwise switch it off
Trial a beta feature safely in four steps.
  1. Switch the feature on at the start of a quiet day.
  2. Ask one person (e.g. broker Burak Aydın) to try it for a day.
  3. At the end of the day, review it briefly with the team: did it speed things up, did anything break?
  4. If it helps, keep it on and send the team a short note; if not, switch it off.

Common issues

I can't see the Labs menu. This page may only be visible to users with the Admin role.

A feature I switched on has disappeared. It may have become permanent or been withdrawn.

Didn't solve your problem?

Ask the assistant or message our support team.